Zendesk pricing per agent
Zendesk charges per agent per month. Support Team costs $19 per agent a month paid yearly. Suite Team costs $55 and Suite Professional costs $115, both paid yearly. Suite Enterprise is sold through sales. Figures come from the Zendesk pricing page on October 24, 2026. Live plan data is on the Zendesk pricing page on SaaS Price Watch.
Zendesk plans at a glance
| Plan | Per agent a month, paid yearly | Per agent for 12 months | Built for |
|---|---|---|---|
| Support Team | $19 | $228 | Email and ticketing basics |
| Suite Team | $55 | $660 | AI agents, messaging, live chat, and telephony |
| Suite Professional | $115 | $1,380 | Advanced routing, AI tools, and an IVR phone tree |
| Suite Enterprise + Copilot | Talk to sales | Talk to sales | Security, governance, and triage |
Monthly billing prices are withheld
Zendesk shows a monthly billing option and says the yearly plan is 20% off. We could not read the monthly price for each plan on October 24, 2026. We do not publish a number we could not verify. Check the Zendesk page with the monthly toggle before you buy.
Add-ons
| Add-on | Per agent a month, paid yearly |
|---|---|
| Copilot | $50 |
| Workforce Engagement Bundle | $50 |
| Contact Center | $83 |
Zendesk says add-ons and advanced features are billed on top of the base plan. AI agent resolutions past your plan allowance can add cost.
What a team of five pays
Five agents on Suite Team cost $275 a month, or $3,300 a year, on yearly billing. Add Copilot and the cost rises by $50 per agent a month.
What each plan adds
- Support Team: email and ticketing, ticket routing, prebuilt dashboards, pre-written responses, customer context, and automations.
- Suite Team: AI agents, an AI knowledge base, the AI Action Builder, omnichannel routing, messaging and live chat, and telephony.
- Suite Professional: Admin Copilot, the AI App Builder, AI writing tools, quick reports, skills-based routing, and an IVR phone tree.
- Suite Enterprise: intelligent triage, auto assist, generative AI for voice, approval workflows, a sandbox, and custom agent roles.
Which plan to pick
- Support Team: you handle support by email and need a ticket queue.
- Suite Team: you want chat, phone, and AI agents in one place.
- Suite Professional: you route by skill or run a phone tree.
- Suite Enterprise: you need governance, a sandbox, and custom roles.
Compare and track
See the Zendesk Contact Center price increase 2026, Zendesk alternatives, Intercom vs Zendesk, the Intercom pricing guide, the Help Scout pricing guide, the Freshdesk pricing guide, the Aircall pricing guide, the Jira Service Management pricing guide, and all support tools. Get an alert when Zendesk changes its prices.
FAQ
How much does Zendesk cost per agent? Support Team costs $19 per agent a month paid yearly. Suite Team costs $55 and Suite Professional costs $115 per agent a month paid yearly.
How much is Zendesk Suite Enterprise? Zendesk does not list a price. Suite Enterprise + Copilot is sold through sales.
What does Zendesk cost on monthly billing? Zendesk offers monthly billing and says yearly is 20% off. We could not verify the monthly prices, so we do not list them.
How much is Zendesk Copilot? Copilot is an add-on at $50 per agent a month paid yearly.
Does Zendesk have a free trial? Yes. Zendesk offers a free trial so you can test the product before you buy.
Checked 2026-10-24. Prices and policies change. Confirm on the source before you buy.
Sources
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