Intercom pricing per seat
Intercom has three helpdesk plans, priced per seat. On annual billing, Essential lists $29 per seat a month, Advanced costs $85, and Expert costs $132. On monthly billing, they cost $39, $99, and $139. New customers see a lower Essential price: $19 on annual billing, or $29 monthly. The Fin AI Agent costs $0.99 per outcome on every plan. Figures come from the Intercom pricing page on October 25, 2026. Live plan data is on the Intercom pricing page on SaaS Price Watch.
Intercom plans at a glance
| Plan | Annual billing | Monthly billing | Free Lite seats |
|---|---|---|---|
| Essential | $29 per seat a month ($19 for new customers) | $39 per seat a month ($29 for new customers) | None listed |
| Advanced | $85 per seat a month | $99 per seat a month | 20 |
| Expert | $132 per seat a month | $139 per seat a month | 50 |
Fin AI Agent: $0.99 per outcome on all plans. The page offers a 14-day free trial with no card.
Yearly cost per seat
Our math for 12 months at list price:
- Essential: $348 on annual billing, $468 on monthly billing.
- Advanced: $1,020 on annual billing, $1,188 on monthly billing.
- Expert: $1,584 on annual billing, $1,668 on monthly billing.
A team of 5 on Advanced comes to $425 a month on annual billing, or $495 on monthly billing. Fin outcomes bill on top.
How Fin is billed
Fin charges $0.99 per outcome. An outcome counts when a customer confirms the issue is resolved, does not ask for more help after Fin replies, or Fin completes a workflow. Intercom charges once per conversation. You can use Fin with another helpdesk, such as Salesforce, at the same rate.
Add-ons
- Copilot: $29 per agent a month on annual billing, or $35 on monthly billing. Each agent gets 10 free Copilot conversations a month.
- Pro: from $100 a month. Includes analysis of 500 conversations and 6,000 credits a month. Extra credits cost $0.01 each.
- Proactive Support Plus: $99 a month for 500 messages. Covers product tours, surveys, and in-app messages.
Which plan to pick
- Essential: a small team that needs a shared inbox, Messenger, and a help center.
- Advanced: you need workflows, round robin assignment, or many team inboxes.
- Expert: you need SSO, HIPAA support, SLAs, or a multibrand Messenger.
Compare and track
See the Zendesk pricing guide, Intercom vs Zendesk, the HubSpot pricing guide, the Help Scout pricing guide, the Aircall pricing guide, and all support tools. Get an alert when Intercom changes its prices.
FAQ
How much does Intercom cost per seat? On annual billing, Essential lists $29, Advanced costs $85, and Expert costs $132 per seat a month. Monthly billing costs $39, $99, and $139.
How much does Intercom Fin cost? $0.99 per outcome. Intercom charges once per conversation.
Does Intercom have a free trial? Yes. The page offers a 14-day free trial with no card.
What is the difference between Intercom Advanced and Expert? Expert adds SSO, HIPAA support, SLAs, and a multibrand Messenger and help center. Expert includes 50 free Lite seats. Advanced includes 20.
Does Intercom offer a startup discount? Yes. The page offers 93% off to startups with under $10M raised and 15 employees or fewer.
Checked 2026-10-25. Prices and policies change. Confirm on the source before you buy.
Sources
More guides
- 1Password pricing per user: Business plan cost (2026)
- ActiveCampaign pricing: plans, seats and contacts (2026)
- Ahrefs pricing per month: Lite, Standard, Advanced, and Enterprise (2026)
- Aircall pricing per user: Essentials, Professional, and the 3-license minimum (2026)
- Airtable pricing per user: who counts as a paid seat, and team totals (2026)
- Amazon Polly pricing: $4 to $100 per million characters (2026)