Jira Service Management pricing per agent
Jira Service Management from Atlassian is priced per agent. Agents are the licensed users who work on requests. Customers who raise requests are free and unlimited. The Free plan covers 3 agents. On monthly billing, at the team size the page showed us, Standard costs $21.50 and Premium costs $55.28 per agent a month. Yearly billing is sold in agent tiers. Figures are in USD and come from the Atlassian pricing page on October 25, 2026. See the Jira page on SaaS Price Watch.
Plans at a glance
| Plan | Monthly billing | Yearly billing |
|---|---|---|
| Free | $0 for 3 agents | $0 |
| Standard | $21.50 per agent a month | Priced by agent tier |
| Premium | $55.28 per agent a month | Priced by agent tier |
| Enterprise | Not offered | Contact sales |
The page says yearly billing saves up to 17%. Enterprise is billed once a year. Atlassian prices change with team size, so check the page for your agent count.
Per agent per year
Our math on monthly billing at the prices above: $258 per agent a year on Standard and $663.36 on Premium.
How yearly billing works
On yearly billing, Atlassian sells a set price for a range of agents, such as 51 to 100. A team near the top of its tier pays less per agent than a team near the bottom. The browser view showed yearly tier prices, but our plain read of the page did not confirm them, so we leave them out. Check the page with your agent count.
What each plan adds
- Free: 3 agents, 2 GB storage, 1,250 automation steps a month per subscription, and Community support.
- Standard: Rovo search, chat, and agents, asset management, a custom-branded help center, 250 GB storage, and 3,000 automation steps per user a month.
- Premium: advanced asset management, a virtual service agent, AIOps, change management, unlimited storage, and 6,500 automation steps per user a month.
- Enterprise: up to 150 sites, Atlassian Guard Standard, and 9,500 automation steps per user a month.
The Customer Service AI agent costs $1 per resolution on the paid plans.
Compare and track
See the Jira pricing guide, the Zendesk pricing guide, the Freshdesk pricing guide, and all support tools. Get an alert when Atlassian changes Jira prices.
FAQ
How much does Jira Service Management cost per agent? At the team size we checked, Standard costs $21.50 and Premium costs $55.28 per agent a month on monthly billing. Free covers 3 agents.
Is Jira Service Management free? Yes, for up to 3 agents. Customers who raise requests do not need a license.
How much is Jira Service Management on yearly billing? Yearly billing is sold by agent tier and saves up to 17%, per the page. Enter your agent count on the Atlassian page to see the tier price.
Do customers count as agents in Jira Service Management? No. Agents are the licensed users who work on requests. Customers are unlicensed and unlimited.
How much does the Jira Service Management AI agent cost? The Customer Service AI agent costs $1 per resolution on the paid plans.
Checked 2026-10-25. Prices and policies change. Confirm on the source before you buy.
Sources
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