Freshdesk pricing per agent
Freshdesk prices its three plans per agent. On yearly billing, Growth costs $19 per agent a month, Pro $55, and Enterprise $89. Billed monthly, the same plans cost $23, $66, and $107 per agent a month. Figures are in USD and come from the Freshdesk pricing page on October 25, 2026. SaaS Price Watch does not track Freshdesk yet, so see the support category for the help desk tools we check each week.
Freshdesk plans at a glance
| Plan | Yearly billing, per agent a month | Monthly billing, per agent a month | Day pass |
|---|---|---|---|
| Growth | $19 | $23 | $2 a pass |
| Pro | $55 | $66 | $7 a pass |
| Enterprise | $89 | $107 | $12 a pass |
The page says yearly billing saves 20%. Every plan includes the Freddy AI Agent with the first 500 sessions.
Yearly cost per agent
Our math, from the listed prices:
| Plan | Yearly billing | Monthly billing for 12 months |
|---|---|---|
| Growth | $228 | $276 |
| Pro | $660 | $792 |
| Enterprise | $1,068 | $1,284 |
What a team pays
Our math for 10 agents over one year: Growth costs $2,280 on yearly billing or $2,760 billed monthly. Pro costs $6,600 or $7,920. Enterprise costs $10,680 or $12,840.
Add-ons
- Freddy AI Copilot (Pro and Enterprise): $29 per agent a month on yearly billing, or $35 billed monthly. For 1 agent over a year, our math gives $348 or $420.
- More AI Agent sessions: $49 per 100 sessions, after the first 500.
- Day passes: $2, $7, or $12 a pass, by plan.
- Connector app tasks: $80 per 5,000 tasks.
- MCP actions: $15 per 1,000 actions.
What each plan adds
- Growth: ticketing and a shared inbox, a customer portal and knowledge base, analytics and reporting, threads and tasks, and roles and permissions.
- Pro: a multilingual help desk, custom dashboards and reports, intelligent routing, more than one SLA policy, and external collaborators.
- Enterprise: Freddy AI Insights, skill-based routing, a sandbox, audit logs, and allowed domains and IP whitelisting.
The free trial runs 14 days on the Enterprise plan. After that, you pick a plan and pay by card, or the account is suspended.
Compare and track
See the Zendesk pricing guide, the Help Scout pricing guide, and the Intercom pricing guide. Set up price alerts for the support tools we track, such as Zendesk and Help Scout. For related tools, see the Jira Service Management pricing guide.
FAQ
How much does Freshdesk cost per agent? Freshdesk costs $19, $55, or $89 per agent a month on yearly billing, or $23, $66, or $107 billed monthly, for Growth, Pro, and Enterprise.
How much does Freshdesk save on yearly billing? The page says 20%. Our math puts the gap at $48 a year per Growth agent and $216 a year per Enterprise agent.
How much does Freddy AI Copilot cost? $29 per agent a month on yearly billing, or $35 billed monthly. The page lists it as an add-on for Pro and Enterprise.
How much do Freshdesk day passes cost? $2 a pass on Growth, $7 on Pro, and $12 on Enterprise. The page lists day passes as an add-on on every plan.
How does the Freshdesk free trial work? You get the Enterprise plan for 14 days. Freshdesk alerts you before it ends. To keep using the product, you pick a plan and pay by card.
Checked 2026-10-25. Prices and policies change. Confirm on the source before you buy.
Sources
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